Q: HOW DO I ARRANGE A QUOTE?

There are multiple ways to do so. The easiest way is to request a call back or book a video survey directly through our website. Alternatively, you can phone your local branch and speak to one of our move coordinators.

Question 1

WHAT LEVELS OF SERVICE DO YOU OFFER?

Accepted Answer

We can offer various options to suit you, but typically, there are three; full packing, partial packing and self packing. We can also dismantle/reassemble basic furniture, remove curtains, bring down loft contents and build bespoke wooden crates for precious/delicate items.

Question 2

DO YOU USE SUB-CONTRACTORS OR CASUAL LABOUR?

Accepted Answer

All of our team members are employed by GB Liners. We do not employ agency staff, which ensures we can keep control over proceedings. With an international move, we have a worldwide network of agents, many of whom we have long standing relationships with.

Question 3

WHY SHOULD I CHOOSE GB LINERS?

Accepted Answer

There are a number of reasons why you should choose GB Liners to handle your move. We are a third generation family business established in 1923 by our current Managing Director’s grandfather. All of our team have the option to become shareholders within our business and are trained at our in-house training school. Throughout our 11 offices, we cover the whole of the UK and we are big enough to cope, but small enough to care.

Question 4

WHEN SHOULD I GET A QUOTE?

Accepted Answer

Moving can be stressful. We would therefore advise arranging a quotation sooner rather than later, so that you are in a position to book once your date is confirmed. We would suggest organising this at least one month before you are due to move

Question 5

HOW DO I ARRANGE A QUOTE?

Accepted Answer

There are multiple ways to do so. The easiest way is to arrange a quote directly through our website. Alternatively, you can contact your local branch and speak to one of our move coordinators.

Question 6

HOW DO YOU CARRY OUT A PRE-MOVE SURVEY?

Accepted Answer

There are two options. A physical survey, where one of our removal consultants visits your home to carry out the assessment, or a video survey, where the assessment is made via a video call.

Question 7

WHEN CAN I EXPECT MY QUOTE?

Accepted Answer

Once the survey has been completed, your removal consultant will advise when the quotation will be sent to you, which is normally within 24 hours. International quotes will typically take longer than this.

Question 8

DO YOU HAVE STORAGE FACILITIES?

Accepted Answer

Yes. GB Liners have containerised storage at each of our 11 UK locations. Your home contents are packed into specially constructed wooden containers and a full inventory is made. They are then closed up in your presence, before being transported back to our warehouse. We also offer self-storage at some of our UK locations, whereby you can rent different sized units on a long or short term basis.

Question 9

IS YOUR STORAGE SECURE?

Accepted Answer

Yes. All of our warehouses are fully alarmed and have a police response time, so if the alarm is set off and we do not turn it off within a certain amount of time, the police are notified.

Question 10

HOW MUCH IS STORAGE?

Accepted Answer

The price of storage varies depending on how much you have to store, the total value of what you are storing and the length of time you will be in storage. We will be able to give you a guide price over the phone and during the survey, but our final price will be detailed on our quotation.

Question 11

HOW MUCH WILL MOVING COST ME?

Accepted Answer

There are a number of variables that determine the overall price of your removals; volume of your goods, level of service required, amount of cover, distance and time of year to name some. We will be able to give you a guide price over the phone and during the survey, but our final price will be detailed on our quotation.

Question 12

WILL MY BELONGINGS BE COVERED BY GB LINERS?

Accepted Answer

GB Liners can cover your goods against loss and damage both during your move and whilst in storage. We can cover your belongings up to an amount chosen by you. We will ask you for a valuation of your goods during the pre-move survey, and we usually say to refer to your home contents insurance if you are unsure of the amount. It is important to note that we do not sell a separate insurance contract.

Question 13

HOW AND WHEN DO I PAY?

Accepted Answer

Payment is due in full upon booking. For bookings made well in advance, we will sometimes accept a deposit and then the balance 10 working days before the start of your move. Payment can be made directly into our bank or over the phone with a Debit card.

Question 14

WILL IT COST ME IF I NEED TO POSTPONE OR CANCEL MY MOVE?

Accepted Answer

If you postpone or cancel a firm booking then we reserve the right to charge the following according to how much notice is given. More than 10 working days – no charge. Between 5 and 10 working days – not more than 30% of the removal charge. Less than 5 working days – not more than 60% of the removal charge. Within 24 hours – not more than 75% of the removal charge. On the day or after work commences – 100% of our charges.

Question 15

DO YOU SELL AND SUPPLY PACKING BOXES?

Accepted Answer

We can supply packing materials for customers that wish to pack themselves and the cost of these can be included within our quotation. Customers not moving with GB Liners are also welcome to purchase our packing materials.

Question 16

WHEN CAN I GET BOXES?

Accepted Answer

It is up to you when you want boxes and packing materials delivered. Providing we have a signed acceptance on file, and payment for the materials, we can deliver them as far in advance as you like.

Question 17

WHAT DO WE DO WITH OUR BOXES AFTER THE MOVE AND DO YOU RE-USE THEM?

Accepted Answer

We will collect our own used materials post move, providing they are flat packed and in good condition. Collection may be delayed or impossible to do where the destination is a long way from our depots. We will re-use boxes until they are no longer in good working condition, at which point they will be recycled.

Question 18

WHAT SIZE VANS DO YOU HAVE?

Accepted Answer

We have a variety of different sized vans. This ranges from a specialist road train (a lorry with a trailer) some 18 metres long, through 18 tonne removal vans, to transit vans. We have vehicles fit for every move.

Question 19

ACCESS TO MY PROPERTY IS DIFFICULT, HOW WILL YOU MOVE ME?

Accepted Answer

If you are moving to or from somewhere with restricted access for a large removal vehicle, we would use a smaller vehicle to tranship your belongings on or off a larger one. We can also arrange to suspend parking if you live on a road which requires a parking permit.

Question 20

WHERE ARE MY BELONGINGS KEPT OVERNIGHT AND WHERE DO YOUR DRIVERS SLEEP?

Accepted Answer

If your removal requires more than one day to complete and subsequently your goods need to stay on our vehicle overnight, the doors will be locked and our van(s) kept at our depot behind locked gates. If your move requires an overnight trip, our crews will find a suitable and secure location for parking an HGV and they will sleep in the purpose built sleeper pods above the cab of the van.

Question 21

HOW MUCH NOTICE DO YOU NEED?

Accepted Answer

There is no timescale we can give apart from as much as possible, but typically, if you can provide 3 weeks’ notice, then that should suffice. We have a national network of branches, so even if your local branch is full, we will work with our other branches to try and get your move covered.

Question 22

DO YOU WORK ON WEEKENDS?

Accepted Answer

We can work on Saturdays, but there would be a surcharge as our crews get paid overtime for working on a weekend. Sundays and Bank Holidays are by special arrangements.

Question 23

HOW DO I BOOK MY MOVE?

Accepted Answer

The easiest way is to first call the office who you have been corresponding with throughout the process. We will then ask you to complete and return our acceptance form in order to confirm your booking.

Question 24

CAN YOU MOVE FOOD AND ALCOHOL?

Accepted Answer

Yes, depending on where you are moving as restrictions apply for certain countries. Typically, we can move non-perishable food and alcohol within the UK. If you are moving locally, then we can also move fridge and freezer contents, but we would advise running these down as much as possible before the move.

Question 25

DOES YOUR INDUSTRY HAVE A BUSY PERIOD?

Accepted Answer

Yes, the summer months, school holidays and the lead up to Christmas are typically our busiest times of the year.

Question 26

DO YOU MOVE PEOPLE ABROAD?

Accepted Answer

Yes, we can handle door-to-door removals to most overseas locations.

Question 27

HOW LONG WILL MY MOVE TAKE?

Accepted Answer

This depends on a number of variables, such as level of service, volume, distance and so on. If you are moving locally then typically 1-3 days, but if you are moving to the other side of the world then it could be up to 16 weeks for your goods to arrive.

Question 28

WHAT AREAS DO YOU COVER?

Accepted Answer

We can essentially move you from anywhere to anywhere.

Question 29

I ONLY HAVE A FEW ITEMS TO MOVE, CAN YOU STILL MOVE ME?

Accepted Answer

We would be more than happy to provide a quotation, even if you are not moving a full household. We regularly carry out moves on a part load basis for customers who only have a small amount to move.

Question 30

DO YOU MOVE OFFICES?

Accepted Answer

Yes. It is not the core of our business but we do have the ability to move offices. We can arrange for specialist office crates to be delivered before the move, and collected after the move, to ensure all of your office equipment is moved in the safest possible way.

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FAQ’s

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GB LINERS SERVICE

WHAT LEVELS OF SERVICE DO YOU OFFER?

DO YOU use sub-contractors or casual labour?

WHY SHOULD I CHOOSE GB LINERS?

QUOTATIONS

WHEN SHOULD I GET A removals QUOTE?

HOW DO I ARRANGE A QUOTE for moving home?