COVID-19 Response

We know that moving home is stressful. One of the stresses is being sure the movers will turn up and do what they have said they would do. With the threat of coronavirus still prevalent there is still reason to be concerned about moving day.

On the 21st February 2022 the Government published COVID-19 Response: Living with Covid. This publication removed the legal requirement to self-isolate if you test positive for COVID-19 and this became advice to stay at home if you can and avoid contact with other people. It also removed the requirement to take daily tests or be legally required to self-isolate following contact with someone who has tested positive for COVID-19.

While the virus continues to circulate, everybody needs to continue to act carefully and remain cautious.

Since May 2020, we have carried out the necessary risk assessments and instituted new, safe systems of work for our staff. Those risk assessments have been reviewed and updated as the government advice has changed and have been updated again following the most recent Government Response: Living with Covid. The risk assessments are available on our website.  Prior to moving day we will ask you whether you wish our staff to wear a mask, if you request a mask to be worn the staff will be advised and will come with the necessary PPE. Please be advised that unless you specifically request that the staff wear a mask they will not be wearing one as this is no longer a government requirement.

During the removal process, we also ask for the following.

  • That before the arrival of our crew you sanitise all touch points that the staff may have to deal with like kitchen cupboard doors and drawers and other items that staff may have to open to pack plus areas like banister rails, bathroom taps, etc.
  • That you open all doors to internal rooms and prop them open and open the external windows to allow air circulation.
  • We ask that similar precautions are taken on arrival at your new home before the crew enter. We hope that following the government guidance and the measures that we have put in place will help in the national effort to suppress the disease and, in doing so, keep you and our staff healthy.

In these uncertain times, we must make it clear that if we are unable to carry out a move due to a further lockdown, or because of very high sickness or isolation rate amongst our staff, then we cannot accept any cost that may arise from that failure by us. We will continue to restrict the proportion of staff that we commit to customers to build in some spare capacity so that, hopefully, we can continue to cover all the commitments we have made to customers.

Similarly, we recognise that our customers may not be able to move through no fault of their own and may have to postpone a move at short notice. We have, therefore, decided that for the period of the emergency, we will amend Clause 7, covering postponement charges, within 10 days of the moving date to be 20% of the removal charge only.

We will update this policy as required and will keep you updated.

This advice is applicable to branches in England and for moves within England. The Scottish Government advice can be accessed at: 

Company Wide Risk Assessments

COVID-19 RA for travelling vehicles and cleaning common parts of vehicle

COVID-19 RA Physical Inspections by Estimator

COVID-19 RA The Move Itself

Safe system of work removal activities

If you have any queries then please do not hesitate to contact any of our branches.

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